FAQ

The negative balance protection limits the maximum losses that a retail investor could have. It is designed as a backstop for cases when margin close-out does not work effectively as a result of a very sudden price movement.

By introducing negative balance protection per account, the investor can never lose more than the funds available in their CFD trading account. There can be no residual loss or obligation to provide additional funds beyond those in the investor’s CFD trading account.

Negative balance protection does not remove the risk of losing your deposited funds.

You can set Stop Loss (SL) and Take Profit (TP) orders with no limits on all account types. Stop Loss and Take Profit orders will still be active, even if your computer is switched off.

For Trailing Stop (TS) orders:

• The minimum Trailing Stop level is 1.5 pips or 15 points.

• You can only set one trailing stop per order.

• You need to have the MetaTrader platform open to keep the trailing stop active.

The minimum trade size is 0.01 lots, and the maximum trade size is 100 lots. On the MetaTrader account, you can have up to 200 open orders at the same time.

Trading hours may change on public holidays, depending on the region. Some markets may close completely, while others may operate on reduced hours.

To stay updated, check our Trading Schedule updates regularly.

Our margin call / stop out levels are different depending on whether you are a Retail or a Professional client:

Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 3,333.33 EUR for Retail Clients.*

When you opened the account, you had a 6,000 EUR equity on your account. When the position starts to move against you and your account equity falls to 3,333.33 EUR, you will have a margin call. But your position will not be closed yet. When your account equity falls to 50% of the required margin, then the system starts to close your positions immediately.

Taking the above example, if you open a position with 3,333.33 EUR of margin and your account equity falls to 1,666.66 EUR, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.

If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open.

*This is an illustrative example.

We offer floating spreads for both account types – Classic and Raw. The Classic account offers variable spreads, starting from 1.6 pips with no commissions. The Raw account offers variable spreads, starting from 0.0 pips with low commissions.

You can check out our spreads by clicking here. Keep in mind the MT4/5 charts are designed to display prices aligned with raw spreads, regardless of the account type you are using. For classic accounts, we recommend you keep in mind the spreads associated with it.

At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds in your account to cover this eventuality.

There are no commissions on the Classic account. For more information about all the available accounts and their pricing and commissions, check our accounts overview page.

Sometimes, the market may move so quickly that the price you selected may have changed within milliseconds before execution. This is known as slippage. Slippage may be positive or negative, depending on several factors.

Negative price movement can potentially lead to a margin call and the subsequent triggering of an automated margin close-out of positions. In the event that market conditions are unfavourable to you, we will set a stop-out level to reduce your maximum loss. This means that we will set a threshold of margin value, below which positions are automatically closed. This stop out is set at 30% of the margin for Professional Clients, and at 50% of the margin for Retail Clients.

For example, based on a margin of 100, the position would be automatically closed if the net equity* reaches 50 or lower (for Retail Clients).

In a nutshell, once your account net equity drops below 100% of the initial margin required to establish the open position(s), the MT4/MT5 changes colour, to red, to indicate that you are close to or, on margin call. Once your account net equity drops below 30% of the margin requirements (depending on entity and client classification), it will close your trades one by one, starting with the trade with the biggest loss.

*Net equity: Defined as the sum of the client’s net profit and loss on an open position(s) and client’s deposited funds.

For Retail Clients:

The minimum leverage is 1:1. The maximum and default leverage is 1:30. Keep in mind that leverage requirements may vary by instrument. You can check this link for more details.

For Professional Clients:

The minimum leverage is 1:1. The maximum and default leverage is 1:500.

Leverage for Metals: The leverage for gold is equal to the account leverage, while the leverage for silver is 4 times lower than the account leverage. If the trading account has a leverage of 1:500, then the leverage for gold will be 1:500 and the leverage for silver will be 1:125.

For more information about our leverage on gold click here and for silver click here.

Tickmill’s execution model is designed to provide a fast and secure trading experience for clients. Tickmill’s hybrid execution model therefore involves both market-making and straight through processing. Such a model aims to deliver an average execution time of 0.15 seconds with no-requotes, and offers some of the best spreads in the market.

Tickmill offers a wide range of trading instruments across multiple asset classes:

• Forex

• Stock Indices

• Commodities

• Cryptocurrencies

• Stocks