Account Management

Can I change the balance of my demo account?

Yes, you can adjust your demo account balance in two ways:

Add Funds Manually:
Log in to your Client Area and use the “Add Balance” option to top up your demo account. This option can be used up to two times per demo account.
Request a Balance Reset via Support:
If you’d like to reset your demo account balance, email our support team at [email protected].

Be sure to include your demo account number and the desired balance in your message.

How can I change my demo account settings?

Send an email to our support team at [email protected] with your demo account number and the changes you'd like to make.

I forgot my Client Area password. What do I do?

Follow these steps:

Go to the Client Area login page.
Click Forgot your Password? under the ‘Log in’ button.
Follow the instructions to reset your password.

I forgot my trading account password. What do I do?

You, can reset the password of your MetaTrader 4, MetaTrader 5 account from your Client Area. For further assistance, please contact our Client Support team.

When are swaps charged at a triple rate for currency pairs and metals?

Triple swaps are charged once a week to account for Saturday and Sunday, when the markets are closed.

For FX pairs, Gold, and Silver, triple swaps apply to positions held overnight on Wednesday.
For all other instruments, the triple swap is applied on Friday.

This is a standard practice across the industry.

Example:

If you open a 1-lot long position on EURAUD, the overnight swap charge would be –14.11 AUD.

If you hold this position overnight on Wednesday, the charge would be –14.11 × 3 = –42.33 AUD.

If your account currency is in USD, the swap is converted to USD using the AUDUSD spot rate.

Where can I check the swap rates?

We update the swaps based on the rates given to us by our counterparties. We recommend checking them directly within your MetaTrader platform. You can also view our updated swaps by clicking here.

To view swap rates on MetaTrader:

Log in to MetaTrader
Go to View, then Symbols
Select your instrument and click Properties

You’ll see two types of swaps:

Swap long for buy (long) positions
Swap short for sell (short) positions

Swaps are charged at 00:00 platform time.

Where can I find my account balance and my trading history?

You can view your balance and trading history in two ways:

On your trading platform (MT4, MT5). Each platform displays your balance and history only for that specific account.
In your Client Area. This provides a broader overview of all your accounts.

FAQ

Account Management